Hosted Centrex Phone System

The Hosted Centrex telephone system comes with many features as standard, such as a professional auto attendant to direct your calls to the right department and the ability to make your staff reachable wherever they are, perfect for remote/hybrid working. Find out more about what’s included below:

BT Centrex comes with many features as standard, such as a professional auto attendant to direct your calls to the right department, free calls to UK fixed and mobile numbers with our Premium subscription and the ability to make your staff reachable wherever they are, perfect for remote/hybrid working. Here are a few add-ons to enhance your phone system:

Bespoke audio branding

You don’t get a second chance to make a first impression – so make the most of it! Did you know that 34% of customers whose calls were not answered will never ring back? That’s a lot of potential customers that your business is losing.

At easyNetworks, we produce bespoke, customised on-hold messages at a great price. You don’t need a subscription with us, simply buy our professional telephone messages as you need them, and we transfer the ownership of the messages to you, so they’re yours to keep, forever. See our dedicated Audio Branding page.

Call centre for BT Centrex

iCall software will add full call centre functionality to your BT Centrex phone system. With iCall your users become call centre agents, and supervisors get visibility on queues and call flows.

iCall allows you to flag missed calls to be returned, identify incoming calls meeting specific criteria for training and, monitor your service level performance (known as Grade of Service). Features include wall boards to display real-time or historic activity, access to reports in real-time or scheduled for regular circulation, and much more – ask for details.

Call recording

We can enable recording just for selected users or for all if required, just £4 per user per month. Inbound and outbound calls are stored securely in the cloud for 180 days and can be downloaded at any time.

Our security meets PCI DSS compliance. A 7-year storage option is available on request and the system is ideal for organisations that need to comply with MIFID II.

Headsets

If you’re using a softphone on a PC or laptop, then you will most likely need a headset if you wish to keep your conversation private. We offer a range of headsets for use with the softphone on your computer and/or your physical handsets.

Broadband

High quality Internet access to paramount for any VoIP telephone system, as you need the Internet to make and receive calls. Our experts can determine if your broadband is suitable for your BT Centrex phone system. We will perform some technical checks to measure your download and upload bandwidth, latency and jitter.

We provide an extensive range of broadband and other Internet access services, so you may feel happier to get easyNetworks to supply the whole solution, so you have just one number to call for support. See our dedicated Broadband page.

Data cabling

If you choose to have physical handsets, our VoIP handset range have two Ethernet ports, which means your computer and phone can share one data port and use the resource of one switch port.

This can result in you needing less data ports that a conventional telephone system. If you need additional data ports, or you are occupying new premises, we have a specialist data cabling division who can help. See our dedicated Data cabling page.

Switches

The switch is the beating heart of your network. When adopting any VoIP telephone handset, your switches will need to provide power using PoE (Power over Ethernet) and be capable of prioritising the voice packets to maintain best call quality.