Is your business considering a cloud-based phone system?
Our Cloud Phone system UK packages offer astonishing value regardless of your business or size. Cloud Phone comes with a host of features, which we will customise to your exact specifications so it works beautifully and will serve your business for many years without ever needing an upgrade – future-proofing your business!
Mix and match between our Microsoft Teams user subscriptions, our Standard Cloud Phone user subscriptions for just £6 per user, and our Premium Cloud Phone user subscriptions, which includes free calls, enhanced softphone, and a host of extended features for just £10 per user.
Our Cloud Phone system is one of the most advanced telephone systems available and can transform the way you communicate. It’s available on a flexible, 30-day rolling contract, meaning you’re able to increase and decrease users, switch users between Standard, Premium and Microsoft Teams user subscriptions at any time without penalty. The way it should be.
The modern workplace has changed; a traditional on-premises telephone system (also called a Private Branch Exchange or PBX) is often too restrictive for modern businesses. Our Cloud Phone system has it all from excellent flexible working, call recording, reporting, VoIP physical telephones or softphones, call centre, to CRM integrations, and so much more.
We can offer a Cloud Phone system package to small businesses with as little as five users, and it has the flexibility to scale up quickly, so you can easily grow to thousands of users – To support growing and larger enterprises.
Our cloud-based phone system is configured from a web page, so you have complete control of your system. Our national helpdesk will also support you, meaning our technical experts are on hand to help and are happy to make changes for you. If you’re looking for a Cloud-Based phone system in the UK, look no further than easyNetworks.
Contact us today to discover how you can transform your telecoms with cloud telephony in the UK from just £6 per user, per month.
More information
A brief guide (1:24)
A brief guide to give you a very quick overview of Cloud Phone.
An introduction (4:17)
An introduction to cover the main reasons to purchase Cloud Phone.
A full demo (10:37)
A full demo and good look under the bonnet.
Brochure
Overview of Cloud Phone System
Features list
Full list of features for each subscription type
User portal guide
Guide for logging into your portal (for users)
User features guide
Guide for all user features (for users/admins)
Site features guide
Guide for all site features (for admins)
Poly phones
VVX 150 IP phone
VVX 250 IP phone
VVX 450 IP phone
VVX EM50 Expansion Module
Yealink phones
T43U IP Phone
T46U IP Phone
EXP43 Expansion Module
W53P Cordless IP Phone
Simply put, it’s a telephone system (or PBX) hosted in the cloud. Calls flow through the internet and you manage your system via a web browser. No more expensive on-site PBX equipment or visits from telecoms engineers.
Our cloud based telephone system comes with many features as standard, such as a professional auto attendant to direct your calls to the right department and the ability to make your staff reachable wherever they are, perfect for remote/hybrid working. Find out more about what’s included below:
Free calls
If you purchase the premium subscription, you will receive free calls to UK fixed lines and UK mobiles are included in the premium user subscription for your cloud-based telephone system.
While they’re not unlimited, we allow 5000 minutes for each subscription per month, so it is relatively close to unlimited. We also have outbound call centres that do not exceed their allowance.
Free Cisco Webex softphone
Every Cloud Phone subscription comes with a free Cisco Webex softphone app. This can be used on a desktop, laptop (Windows or Mac), smartphone and most tablets.
This feature-rich softphone is easy to use and can replace the need for a handset. This softphone is not available for Microsoft Teams users.
Voicemail
All hunt groups and Premium users can have voicemail with the option to send the recorded messages as an attachment to nominated email addresses.
Auto-attendant
An auto-attendant can be used to answer your incoming calls with an automated message, then route the caller to a user or hunt group depending on the option they select, e.g. “press one for sales”.
Reporting dashboard
View reports on individual users, hunt groups, auto attendants or specific numbers for insights on call volumes and activity. Especially useful to identify busy periods for resource planning.
You’ll be able to see a dashboard of recent activity when you log in to your Cloud Phone system administration portal. View summary reports or drill into the detail to analyse individual or overall performance. Use the information to make informed decisions.
Hunt groups
A hunt group will route your incoming calls to a specific group of users, known as a hunt group. Each group can be set up in different ways, for example: ring all users at once, ring one user then another until answered, or ring the users in the group who have been idle the longest.
Easy to use web portal
You don’t need to be an IT wizard to manage your Cloud Phone system. Admin changes are made instantly through a web browser. We have user guides on our website if you want to do it yourself, or we can do it all for you at no extra charge.
Resilient platform
Our cloud telephone system is powered by Broadsoft, a Cisco company and market leader of VoIP and UCAAS (Unified Communications as a Service) platforms. Our resilient architecture resides within the secure British Telecom network.
Direct Dial numbers included
We include a direct dial number for every user subscription. You can also have a direct dial number for hunt groups and some spare for business expansion. Additional numbers can be purchased for a one-off cost of £1 per number.
Call barring
With Cloud Phone, you can prohibit all users, or individual users, from making expensive calls to premium or International destinations. Many call barring options are available which can be customised to your requirements.
Fully Supported
Cloud Phone is fully supported by our UK based helpdesk team. Our friendly technical experts will help you get the best out of your system, all included within the price.
Call handling
Cloud Phone has all the features you would expect from a telephone system to put calls on hold and transfer between extensions. It also has the ability to transfer a call to an external number.
MIX AND MATCH SUBCRIPTIONS AS YOU NEED | |||
| Most Popular | |||
| Standard | Premium | Teams | |
| Price per user per month | £6 | £10 | £4** |
| Auto-attendant |  | | |
| Advanced hunt groups | | | |
| Music on hold | | | |
| Call transfer to any number | | | |
| Direct dial number for every extension | | | |
| Reporting dashboard | | | |
| Softphone with video calling | | | |
| Calls to the UK fixed and mobile | 3p per minute | Unlimited* | Unlimited* |
| Call twinning |  | | |
| Softphone with collaboration tools | | | |
| Voicemail & voicemail to email | Optional | | |
| CRM integration | | Optional | Optional |
| Call Centre | | Optional | Optional |
| Call recording for PCI DSS & MIFID II | Optional | Optional | Optional |
| * subject to our Unlimited Calls Fair Usage Policy. | |||
| ** requires Microsoft business Voice license required (without call bundle) and SIP channels | |||
Use our new Cloud Phone System Instand Quote Tool. Transparent pricing WITHOUT giving up any contact details. We offer a no obligation validation service where one of our friendly Cloud Phone experts will talk through your options and discuss your specific needs and circumstances.
There is a growing trend to use just softphones, but we understand there is still a place for physical desk phones in the office. The phones below represent the best handsets we have tested and come preconfigured for Cloud Phone. Simply unbox, plug into your network and make a call – all our handsets are PoE compatible.
Poly VVX150 (£80)
Entry-level phone with the essential functions.
Quick spec
Poly VVX250 (£100)
As VVX150 plus colour display and programmable keys.
Quick spec
Poly VVX450 (£120)
As VVX250 plus more programmable keys.
Quick spec
Poly VVX EM50 Module (£150)
Provide extra programmable keys for VVX450.
Quick spec
Yealink T43U (£120)
Feature phone with programmable keys.
Quick spec
Yealink T46U (£120)
As T43U plus extra programmable keys.
Quick spec
Yealink W53P (£100)
IP DECT cordless phone.
Quick spec
Yealink Expansion (£120)
Add more programmable keys.
Quick spec
Our cloud based telephone system comes with many features as standard, such as a professional auto attendant to direct your calls to the right department, free calls to UK fixed and mobile numbers with our Premium subscription and the ability to make your staff reachable wherever they are, perfect for remote/hybrid working. Here are a few extras you may like to enhance your Cloud Phone system even further:
Bespoke audio messages
You don’t get a second chance to make a first impression – so make the most of it! Did you know that 34% of customers whose calls were not answered will never ring back? That’s a lot of potential customers that your business is losing.
At easyNetworks, we produce bespoke, customised on-hold messages at a great price. You don’t need a subscription with us, simply buy our professional telephone messages as you need them, and we transfer the ownership of the messages to you, so they’re yours to keep, forever. See our dedicated Audio Messaging page.
Call centre
Our iCall software will add full call centre functionality to your Cloud Phone system. With iCall your users become call centre agents, and supervisors get visibility on queues and call flows.
iCall allows you to flag missed calls to be returned, identify incoming calls meeting specific criteria for training and, monitor your service level performance (known as Grade of Service). Features include wall boards to display real-time or historic activity, access to reports in real-time or scheduled for regular circulation, and much more – ask for details.
Call recording
We can enable recording just for selected users or for all if required, just £4 per user per month. Inbound and outbound calls are stored securely in the cloud for 180 days and can be downloaded at any time.
Our security meets PCI DSS compliance. A 7-year storage option is available on request and the system is ideal for organisations that need to comply with MIFID II.
CRM integration
Compatible with most popular CRM platforms, our Go-Integrator application creates a virtual link between your phone and computer, which is often referred to as CTI (Computer Telephony Integration).
It can enable features like ‘click-to-dial’ from within your CRM software – and/or ‘screen pop’ customer details of an incoming call before you answer.
In-queue messaging
With our call centre bolt-on, some additional functions are provided which will enhance your caller’s experience. Queue up to 50 calls and play custom announcements. Announce queue position or estimated wait times. Queue full message options.
Headsets
If you’re using a softphone on a PC or laptop, then you will most likely need a headset if you wish to keep your conversation private. We offer a range of headsets for use with the softphone on your computer and/or your physical handsets.
Broadband
High quality Internet access to paramount for any Cloud Phone or any VoIP based telephone system, as you need the Internet to make and receive calls. Our experts can determine if your broadband is suitable for your Cloud Phone system. We will perform some technical checks to measure your download and upload bandwidth, latency and jitter.
We provide an extensive range of broadband and other Internet access services, so you may feel happier to get easyNetworks to supply the whole solution, so you have just one number to call for support. See our dedicated Internet page.
Data cabling
If you choose to have physical handsets, our VoIP handset range have two Ethernet ports, which means your computer and phone can share one data port and use the resource of one switch port.
This can result in you needing less data ports that a conventional telephone system. If you need additional data ports, or you are occupying new premises, we have a specialist data cabling division who can help. See our dedicated Data cabling page.
Switches
The switch is the beating heart of your network. When adopting any VoIP telephone handset, your switches will need to provide power using PoE (Power over Ethernet) and be capable of prioritising the voice packets to maintain best call quality.
WiFi
If you intend to use our soft phone apps from your Wi-Fi laptop or smart phone for your Cloud phone system extension, it is important to ensure your Wi-Fi network is suitable. We can assess the suitability of your Wi-Fi network with our optional audit service. See our dedicated WiFi page.
easyNetworks have worked with us to keep our costs in control during, and as we emerge from the pandemic. They always offer honest practical advice to keep our systems working at a great value price. Great service and a pleasure to work with – Special mention to Gary who is always so helpful.
“easyNetworks certainly live up to their name and we would recommend them as a communications partner”
“We had lost our faith in all telecoms companies. The easyNetworks approach was refreshing and they delivered exactly as they had promised. They display reassuring expertise and outstanding customer care”
“easyNetworks did a fantastic job with our network and telecoms when we relocated premises. Their commitment and support have been outstanding and we would recommend them without hesitation”
