Our cloud based telephone system comes with many features as standard, such as a professional auto attendant to direct your calls to the right department, free calls to UK fixed and mobile numbers with our Premium subscription and the ability to make your staff reachable wherever they are, perfect for remote/hybrid working. Here are a few extras you may like to enhance your Cloud Phone system even further:
Bespoke audio messages
You don’t get a second chance to make a first impression – so make the most of it! Did you know that 34% of customers whose calls were not answered will never ring back? That’s a lot of potential customers that your business is losing.
At easyNetworks, we produce bespoke, customised on-hold messages at a great price. You don’t need a subscription with us, simply buy our professional telephone messages as you need them, and we transfer the ownership of the messages to you, so they’re yours to keep, forever. See our dedicated Audio Messaging page.
Our iCall software will add full call centre functionality to your Cloud Phone system. With iCall your users become call centre agents, and supervisors get visibility on queues and call flows.
iCall allows you to flag missed calls to be returned, identify incoming calls meeting specific criteria for training and, monitor your service level performance (known as Grade of Service). Features include wall boards to display real-time or historic activity, access to reports in real-time or scheduled for regular circulation, and much more – ask for details.
We can enable recording just for selected users or for all if required, just £4 per user per month. Inbound and outbound calls are stored securely in the cloud for 180 days and can be downloaded at any time.
Our security meets PCI DSS compliance. A 7-year storage option is available on request and the system is ideal for organisations that need to comply with MIFID II.
Compatible with most popular CRM platforms, our Go-Integrator application creates a virtual link between your phone and computer, which is often referred to as CTI (Computer Telephony Integration).
It can enable features like ‘click-to-dial’ from within your CRM software – and/or ‘screen pop’ customer details of an incoming call before you answer.
With our call centre bolt-on, some additional functions are provided which will enhance your caller’s experience. Queue up to 50 calls and play custom announcements. Announce queue position or estimated wait times. Queue full message options.
If you’re using a softphone on a PC or laptop, then you will most likely need a headset if you wish to keep your conversation private. We offer a range of headsets for use with the softphone on your computer and/or your physical handsets.