Pre pay Support

Pre Pay Support

Prepay IT Support – just £40 per hour

Are you paying too much for your IT support?

Purchase a block of hours and use them when you to. Need help setting up a new server? Computer or Laptop broken? Need help with Microsoft 365? WiFi or broadband stopped working? Help with backups & restores? Printer or network issues? Firewall configuration? Security planning? PCI DSS audits? We can remotely access your servers at regular intervals to check health and report back any issues.

We ask you to install our TeamViewer app on each PC and Server you would like us to look after. If you need help, simply ‘double-click’ and we are here to help you.

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    Engineer time from £40/hour
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    Purchase 10 hours to get started
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    Only use hours when you need to
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    Clear honest advice
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    Includes remote control app

    FAQs about Pre Pay Support

    What do I do next?

    Get in touch and purchase a block of 10 hours. Our “Discovery” service is the best way to get you setup on our system, where we will audit your computers and gather all the information we need to enable us to help you remotely in the future.  We will also identify any IT issues you have (and fix where possible). We will also get a really good understanding of how you work, which will enable us to recommend “best practice” methods for you to consider in the future.  A “Discovery” visit can take anything from 2 hours to a full day, depending on your size and the complexity of your IT.

    Once we have finished, we will send you our documentation which is a really useful insight of your IT environment. 

    Call us to discuss and we will give you a time estimate.

    What geographical areas do we cover?

    For remote support we will cover the whole of the UK. Unfortunately, we can only offer our on-site service to businesses in Hampshire  and surrounding counties at this time – but we will be expanding our reach very soon.

    Is there a minimum number of hours I need to purchase?

    Minimum purchase is 10 hours. Maximum purchase is 100 hours.

    How many hours should I purchase?

    We generally ask our customers to purchase as many hours as you need for one month. If you are not sure, then we suggest you start with a block of 10 hours and see how you get on.

    Do my purchased hours expire?

    Yes. You can use your hours for up to 12 months, but then they expire. Unfortunately, we are unable to refund expired or unexpired hours.

    Is there a minimum time for each incident?

    For remote support, we have a minimum usage of 30 minutes. For on-site support, our minimum usage is 2 hours.

    One easy package for all your IT needs…

    £400 support package
    Number of Units10 units
    Usage rate (remote work)1 unit / hour
    Usage rate (on-site work)2 units / hour
    TeamViewer App included for remote support
    We help fix a broken PC/server
    We help you with Microsoft applications
    We help manage your Office365 services
    We help you setup/restore backups
    Project work
    Consulting & strategy

    What our customers say…

    IT services we offer