Pre Pay Support

Prepay IT Support – Just £40/hour

Are you paying too much for your IT support?

Purchase a block of hours and use them when you to. Need help setting up a new server? Computer or Laptop broken? Need help with Office365? WiFi or broadband stopped working? Help with backups & restores? Printer or network issues? Firewall configuration? Security planning? PCI DSS audits? A ask us to remotely access your servers at regular intervals to check health and report back any issues?

We ask you to install our TeamViewer app on each PC and Server you would like us to look after. If you need help, simply ‘double-click’ and we are here to help you.

Engineer time from £40/hour
Purchase 10 hours to get started
Only use hours when you need to
Clear honest advice
Includes remote control app

FAQs about Pre Pay Support

What do I do next?

Get in touch and purchase a block of 10 hours. Our “Discovery” service is the best way to get you setup on our system, where we will audit your computers and gather all the information we need to help you. A “Discovery” visit can take anything from 1 hour to a full day, depending on your size and the complexity of your IT.

Once we have finished, we will send you our documentation which is a really useful insight of your IT environment.

Call us to discuss and we will give you a time estimate.

What geographical areas do we cover?

For remote support we will cover the whole of the UK. Unfortunately, we can only offer our on-site service to Hampshire businesses at this time – but we will be expanding our reach very soon.

Is there a minimum number of hours I need to purchase?

Minimum purchase is 10 hours. Maximum purchase is 100 hours.

How many hours should I purchase?

We generally ask our customers to purchase as many hours as you need for one month. If you are not sure, then we suggest you start with a block of 10 hours and see how you get on.

Do my purchased hours expire?

Yes. You can use your hours for up to 12 months, but then they expire. Unfortunately, we are unable to refund expired or unexpired hours.

Is there a minimum time for each incident?

For remote support, we have a minimum usage of 15 minutes. For on-site support, our minimum usage is 2 hours.

One easy rate for all your IT needs…

	10 Hour Package
Package Price	£400
Hourly Rate (remote work)	£40
Hourly Rate (on-site work)	£80
TeamViewer App included for remote support
We help fix a broken PC/server
We help you with Microsoft applications
We help manage your Office365 services
We help you setup/restore backups
Project work
Consulting & strategy

What our customers say…

“easyNetworks stepped in to help when our existing provider let us down – they act promptly, professionally and effectively, offering very competitive rates on fair terms.”

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