Legal

Credit account application

Use this form to apply for a credit account at easyNetworks.

Direct Debit Form

Use this form to setup your Direct Debit for easyNetworks.  Use this form if you are the only person required to authorise debits from your bank account.  If more than one person is required to authorise debits on the account, please contact us and we shall issue a different form.

Microsoft Cloud Agreement

We need to obtain your acceptance of the Microsoft Cloud Agreement before we can order Microsoft products and services for you. You do not need to sign this document, but we will ask you to confirm you agree with the terms of this Microsoft Agreement.

Complaints

We assure you of our best intentions at all times, but sometimes we can get it wrong. If you are unhappy with our service and you wish to formalise a complaint, our procedure explains what you need to do.

Supply of Products and Services

These are our general terms and conditions that relate to all products and services we provide.

Cloud PBX

These supplementary conditions apply to our Cloud PBX or we sometimes refer as Cloud Telephone System

Communications Services

These supplementary conditions apply to our supply of communications services.

Ethernet Services

These supplementary conditions apply to Ethernet services, also known as leased lines.

Direct Mobile Services

These supplementary conditions apply to our Mobile service, only applies if you receive your invoice from easyNetworks, and not direct from the mobile network.

Equipment Maintenance

These additional conditions apply to our maintenance services, where you pay us a premium to fix your equipment if it breaks or stops working.

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COVID-19 update. We have noticed an increase with reported issues related to voice quality and connection stability, which is a result of unprecedented load on Internet based services. There is no single cause to these reported issues and we anticipate the primary networks to reconfigure their systems to manage the increased demand. We will continue to prioritise critical faults reported to our helpdesk. Please be safe.
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