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CallSwitch One Telephone System

CallSwitch one offers outstanding reliability and integrated security features, ensuring smooth and secure communication.

It includes premium features as standard like auto attendant, call recording, CRM integration, voicemail to email, and more, all tailored to your specific requirements. Enjoy all these benefits for an incredibly low price, with no long-term contracts required.

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Rated 5/5
– from over 40 reviews

Flexible 30 day contract

UK helpdesk support

Call recording

Auto attendant & hunt groups

Why choose easyNetworks for CallSwitch One?

With over 25 years of experience, easyNetworks specialises in the installation of telephone systems, offering top-notch technology at competitive prices. Our dedicated team is committed to providing exceptional customer support through our friendly technical helpdesk, all without requiring long-term contracts. Our expertise and unwavering focus on customer satisfaction have earned us high praise, with 100% of surveyed customers expressing their willingness to recommend us.

SMS Feature

The SMS function from CallSwitch One is a standout feature which allows you to send and receive SMS messages directly from your business phone system, supporting both individual and bulk messaging, so you can reach customers for personalised updates or broad announcements.

Call Recording

Call recording is a vital tool for businesses aiming to enhance customer service, ensure compliance, and improve training. Our advanced call recording solution captures every conversation securely and stores it for up to 90 days, providing easy access whenever needed.

 

Choice of VoIP phones

Our softphones turn your computer or smartphone into a fully functional phone system, allowing you to make and receive calls, access voicemail, and manage contacts—all from a single, user-friendly interface. For those who prefer traditional hardware, our wide range of VoIP desk phones offer crystal-clear call quality, advanced features, and a professional presence at your desk.

Voicemail

Never miss a message with personalised voicemail for all users.  Enjoy the convenience of email notifications with attached audio files for easy access. Our service also includes voicemail-to-text transcription, allowing your team to quickly read messages on the go.

3 people wearing cloud phone system headsets.

Fast, friendly and free consultation

Fill out the form below and one of our team will get in touch to discuss your requirements.





    All about cloud phone systems

    Cloud Phone System – How it Works & What Is Included?

    To learn more about the cloud phone system, here’s an overview of its functionality, included features, and system requirements. Introduction and help videos are available to explain how it works and highlight the benefits it offers. These resources can provide a clear understanding of its operation and advantages.

    In essence, it’s a cloud-hosted telephone system (or PBX). Calls are routed through the internet, and you can manage the system using a web browser. This eliminates the need for costly on-site PBX hardware and visits from telecom engineers.

    This diagram shows how Cloud Phone from easyNetworks supports hybrid working and multiple locations with ease. The main cloud telephone system allocates an extension to each staff member regardless of their location and allows them to make and receive calls on any device. The distributed structure enhances business continuity and the flexibility of Cloud Phone empowers remote workers.

    diagram to show typical cloud phone deployment

    Call recording

    Call recording with 90-day retention allows you to capture and store phone conversations for up to three months.  This ensures that important conversations, such as customer interactions, agreements, or training sessions, are easily accessible for review or compliance purposes. The 90-day retention period strikes a balance between maintaining records for auditing or quality control while avoiding the long-term storage of sensitive information. After 90 days, recordings are typically deleted, helping companies manage data privacy and storage costs effectively.

    Free calls

    Every user gets 2000 minutes to UK landlines plus another 2000 minutes to UK mobiles.

    Resilience and business continuity at it’s core

    Engineered for unmatched resilience, ensuring that your communication remains uninterrupted and reliable. Our system is built with robust infrastructure and failover capabilities, providing continuous service even during unexpected disruptions.  Your business benefits from advanced redundancy features, including automatic call routing and data backup, to safeguard against outages and ensure seamless connectivity.

    Additionally, our proactive monitoring and support services detect and address potential issues before they impact your operations, maintaining high performance and reliability.

    Auto-attendant

    An auto attendant acts as a virtual receptionist.  It answers calls with a professional greeting and directs them to the appropriate department or individual through a customizable menu. This reduces staff workload, manages high call volumes efficiently, and minimizes wait times. With options for different greetings and menus based on time or occasion, the auto attendant ensures a polished, responsive, and well-organized business image to your callers.

    Voicemail

    Everyone gets personalised voicemail, and voicemail to email and users can even be emailed a transcript of the voice message.

    Conference calling

    Designed to enhance team communication, our cloud phone system allows you to host high-quality conference calls with ease. Whether you’re connecting with colleagues, clients, or partners, our conference calling ensures crystal-clear audio and smooth interaction.

    With intuitive controls, you can effortlessly schedule, manage, and join conference calls from anywhere, using any device. Features such as call recording, screen sharing, and participant management enhance your meetings, making them more productive and engaging.

    Video meetings

    Elevate your communication with our telephone system video calling feature, designed to make virtual meetings as dynamic and effective as face-to-face interactions. Our video calling solution offers high-definition video and crystal-clear audio, ensuring a professional and immersive experience for all participants.

    Enjoy features like screen sharing, real-time chat, and recording capabilities, which enhance collaboration and make meetings more productive.  Our video calling feature supports a wide range of devices, so you can connect from your desktop, laptop, or mobile device with ease.

    CRM integration

    Unlock the full potential of your customer interactions with seamless CRM integration. Our platform effortlessly connects with leading CRM systems, enabling you to streamline your workflow and enhance customer relationship management.  Automatically sync call data, access detailed customer profiles, and log interactions in real-time.

    Enhanced features include click-to-call functionality, automatic call logging, and real-time updates, ensuring that all relevant information is readily available without manual entry.

    Extended contact centre features

    Standard users benefit from our advanced contact centre features, including comprehensive call analytics, agent whisper, call barging, scheduled reporting, call monitoring, and live wallboard analytics.

    Reporting dashboard

    A  powerful tool which provides a comprehensive view of your call data, offering real-time insights into call volumes, call durations, and employee performance.

    With intuitive visuals and customisable reports, you can easily track key metrics, identify trends, and make data-driven decisions to enhance your operations. The reporting dashboard allows you to monitor service levels, assess team productivity, and pinpoint areas for improvement, all from a single, user-friendly interface.

    By leveraging these insights, you can optimise call handling, improve customer service, and drive efficiency across your organization. Our telephone system’s reporting dashboard empowers you to stay informed, make strategic adjustments, and ensure that your communication processes are always running at their best.

    Hunt groups

    Designed to optimise call handling by distributing incoming calls across a predefined group of employees, hunt groups enhance efficiency and reduce wait times.

    Configure hunt groups to ring all phones simultaneously, cycle through team members, or follow a specific order, depending on your business needs. This flexibility ensures that calls are directed to available staff, improving customer service and reducing the risk of missed calls.

    Easy to use web portal

    Effortlessly manage your phone system through our intuitive web portal, designed for ease of use and maximum efficiency. Our web portal offers a centralised platform where you can handle all aspects of your phone system with just a few clicks.

    From configuring settings and managing users to monitoring call activity and accessing real-time reports, the portal provides a streamlined and user-friendly experience. Its straightforward interface ensures that even non-technical users can quickly navigate and make adjustments as needed.

    The web portal also supports remote management, allowing you to make changes and oversee operations from anywhere, at any time.  With our easy-to-use web portal, you gain complete control over your phone system, ensuring efficient management, seamless operations, and a hassle-free experience.

    Direct Dial numbers included

    We include a direct dial number for every user subscription. You can also have a direct dial number for hunt groups and some spare for business expansion. Additional numbers can be purchased for a one-off cost of £1 per number.

    Call barring

    This feature allows you to restrict specific types of calls, such as international or premium-rate numbers, ensuring that your phone system aligns with your budget and security needs.

    With customisable call barring settings, you can set rules and restrictions based on user profiles, time of day, or destination. This flexibility helps prevent misuse and reduces the risk of unexpected charges. Whether you need to block certain numbers for specific departments or enforce restrictions during off-hours, our solution gives you the control you need.

    Fully supported

    With our responsive helpdesk, you can expect prompt and professional assistance, ensuring minimal disruption to your business operations. Our knowledgeable support staff is trained to handle a wide range of telephone system concerns, from troubleshooting and configuration to providing guidance on optimizing your system’s performance.

    Broadband

    Reliable internet access is crucial for any Cloud Phone or VoIP-based telephone system, as it is essential for making and receiving calls. Our experts can evaluate whether your broadband is suitable for your Cloud Phone system by conducting technical checks to measure your download and upload bandwidth, latency, and jitter.

    We offer a comprehensive range of broadband and other internet access services, making it convenient for you to get everything from easyNetworks. This means you have just one point of contact for support. For more information, visit our dedicated Broadband page.

    Data cabling

    If you opt for physical handsets, our VoIP handset range includes models with two Ethernet ports, allowing your computer and phone to share one data port and utilize the resources of a single switch port.

    This can reduce the number of data ports needed compared to a conventional telephone system. If you require additional data ports or are moving to new premises, our specialist data cabling division can assist. For more details, see our dedicated Data Cabling page.

    Switches

    The switch is the core of your network. When implementing any VoIP telephone handset, your switches need to provide power using PoE (Power over Ethernet) and be capable of prioritizing voice packets to ensure optimal call quality.

    WiFi

    If you plan to use our softphone apps on your Wi-Fi laptop or smartphone as extensions of your Cloud Phone system, it is vital to ensure your Wi-Fi network is adequate. We offer an optional audit service to assess the suitability of your Wi-Fi network. For more information, visit our dedicated WiFi page.

    What our customers say about our Phone systems

    Proud to be part of the easy® family

    easyNetworks have been providing networks and telecoms for businesses since 1995.  With our name and our established track record, it was only a matter of time before we caught the attention of the Sir Stelios, best known for founding the low-cost airline ‘easyJet’ and building a group of companies including ‘easyHotel’, ‘easyCleaning’ and ‘easyStorage’.  We realised we both had similar business values and Sir Stelios invited us to join his ‘easy’ family of brands.

    Sir Stelios said: “We are very pleased to welcome easyNetworks into our easy family of brands. This is our first venture in an exciting business sector that offers excellent future growth opportunities.”

    “easyNetworks bring something new and exciting to the brand and have already impressed colleagues and associates with their enthusiasm and synergistic plans for the future.”