“we are always happy to subcontract our specialist data work to easyNetworks as we can trust their team to deliver the right solution to the highest standards, every time”
Naiad Dynamics
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Numbers
Or use a local number to create a local presence. Geographic numbers for your Manchester, Birmingham or London branch, non-geographic numbers for national contact like 0800, 0844 or 0344, it can appear confusing so we recommend you talk with one of our experts.
Transfer your existing number into our intelligent platform. Then enable auto attendant, advanced routing and reporting. You can even enable a “disaster recovery” switch from your smartphone to instantly route calls to a predefined alternative destination.
Our experts view | You payPence Per Minute | Your caller paysPence Per Minute | |
---|---|---|---|
01, 02 | Create local branches, even without physical presence | 2p after allowance | local rate |
03 | Perfect for creating a national presence | 1.5p after allowance | local rate |
0800, 0808 | Great if you want to encourage people to call you | 4p | Free |
84 | Costly for your caller | Free | Up to 7p + access charge |
87 | Even more costly for your caller | You receive a rebate Call to discuss | Up to 13p + access charge |
09 | Income stream if your provide PAYG premium services | You receive a rebate Call to discuss | Up to £3.60 + one-off charge up to £6 + access charge |
With our business continuity plan, you will receive an allowance of 10,000 minutes for 01 or 02 inbound calls or 2,000 minutes for 03 or 07 numbers for £15 per month.
This great feature allows you to pre-configure an alternate route to your primary routing plan, which can be simply activated using the free Smartphone app. Can be used for unplanned outages – or planned outages such as; emergency office evacuations or fire drills.
Route calls to your chosen destinations based on your business hours. Divert to other destinations when you are busy or unavailable.
Ensure you are proactively notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity and following up every sales lead.
Balance calls amongst your branches or teams of people using a selection of routing rules.
Upload .mp3/.wav file announcements to your Business Continuity call plan as a way of communicating with callers – use announcements to inform them of details such as opening hours and website address when the office is closed.
Online access to comprehensive call statistics which enable informed business decisions. Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details.
Demonstrate excellent customer service by providing callers with an option to leave a message when unavailable to take their call. Customise voicemail messages to prompt users to leave details for a call back.
“we are always happy to subcontract our specialist data work to easyNetworks as we can trust their team to deliver the right solution to the highest standards, every time”
“Our new cloud telephone system is working beautifully, and the support team at easyNetworks are brilliant and very responsive”